Stolink.

Terms of Service

Effective date: 2026-08-23 Last updated: 2026-08-23

1. Who these Terms are between

These Terms of Service ("Terms") are a legal agreement between:

  • Outering Tours and Safaris Ltd (Company Number PVT-DLUL56M8), a company incorporated in Kenya under the Companies Act, 2015 on 8th September 2023, trading as "Stolink", with its registered office at P.O. Box 11068 G.P.O, Nairobi (Amani House, Outering Road, Pipeline, Embakasi, Nairobi County) ("we", "us", "the Company"); and
  • you, the person browsing, registering on, or placing an order through the Stolink platform, accessible at stolink.co.ke and any related mobile-optimized web app (the "Platform") ("you", "Customer").

Stolink is operated on behalf of, and integrated with, the retail operations of Kaisa Traders, a smartphone retailer with physical shops in Nairobi and a warehouse in Embakasi.

By creating an account, browsing the catalogue, or placing an Order, you agree to these Terms. If you do not agree, do not use the Platform.

2. Definitions

  • "Order" — a request to purchase a Device, submitted through the Platform, for yourself, as a gift to an existing Customer, or as a referral to a new person.
  • "Device" — a smartphone or related product listed in the Platform's catalogue.
  • "Beneficiary" — the person who will actually receive and use the Device under an Order (may be the buyer themselves, an existing Customer, or a new, unregistered person).
  • "Financing Partner" — a third-party asset finance company (e.g. M-KOPA, Watu Simu, Onfon Mobile, MOGO Kenya) that offers deposit-plus-installment financing for Devices.
  • "Referral Partner" — a registered Customer whose referral link has been unlocked and who may earn Commission under the Referral Program Terms.
  • "Contact" — a person known to Kaisa Traders (through legacy purchase records or as an Order Beneficiary) who has not registered a Platform account, but may be sent promotional communications under the SMS Marketing Consent Policy.
  • "Commission" — the monetary reward described in the Referral Program Terms.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract under the Law of Contract Act (Cap 23, Laws of Kenya) to register an account or place an Order. By registering, you confirm this is true.

4. Accounts

  • Registration is available via email/password or Google sign-in.
  • On signup, we check your phone number against Kaisa Traders' existing (pre-Platform) customer records. If a match is found, your account is automatically linked to that purchase history.
  • We enforce one account per phone number across the Platform.
  • You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at stolinkapp@gmail.com if you suspect unauthorized access — unauthorized access to computer systems is also a criminal offence under the Computer Misuse and Cybercrimes Act, 2018.
  • We may suspend or terminate accounts used for fraud, abuse of the Referral Program (see Referral Program Terms §7), or breach of these Terms.

5. The catalogue, pricing, and stock

  • Devices are listed with cash prices in Kenyan Shillings (KES) and, where applicable, financing options from one or more Financing Partners.
  • Stock is tracked as a single overall count, not per physical shop. Catalogue pages may briefly lag real-time stock during high demand; if a Device sells out before your Order is confirmed, we will notify you and refund any amount already paid.
  • We may correct pricing or listing errors at any time before an Order is confirmed. If we detect a pricing error after you submit an Order, we will contact you before proceeding — we are not obliged to honour an Order placed at an incorrect price.
  • Active promotions displayed on the Platform are subject to their own stated terms and expiry dates.

6. Financing Partners — important disclaimer

We are not a lender, credit provider, or asset finance company, and Outering Tours and Safaris Ltd (trading as "Stolink") is not a party to any credit or hire-purchase agreement you enter into with a Financing Partner.

  • Deposit amounts and installment terms shown on the Platform are provided for informational convenience and are subject to change, credit approval, and the Financing Partner's own terms and conditions.
  • Your financing agreement — including approval, interest/fees, repayment schedule, default consequences, and collections — is a separate contract directly between you (or the Beneficiary) and the Financing Partner. We do not guarantee approval and have no control over the Financing Partner's lending decisions.
  • We are not liable for any act, omission, delay, fee, or dispute arising from your relationship with a Financing Partner. Any complaint about financing terms should be directed to that Financing Partner.
  • For loan-financed Orders, you must provide accurate deposit information (deposit_at_hand). Orders that do not meet a Financing Partner's minimum deposit threshold will be rejected by the Platform before submission.

7. Placing an Order

  • Every Order specifies a Beneficiary type: yourself (self-purchase), an existing registered Customer (gift), or a new person (referral).
  • Only Orders where the Beneficiary is not the buyer can earn Referral Commission — see Referral Program Terms.
  • Orders move through a status pipeline: Submitted → Confirmed → Delivered → Onboarded (loan-financed Orders only, once the Financing Partner has onboarded the Beneficiary) → Completed. An Order may instead be Rejected (e.g. by staff, for stock or eligibility reasons) or Cancelled (by you, before Confirmation).
  • We may reject or cancel an Order at any stage prior to Completed for reasons including stock unavailability, suspected fraud, pricing errors, or failure of a Financing Partner's onboarding process.
  • Title to a Device, and any associated manufacturer warranty, are governed by ordinary consumer protection law (Consumer Protection Act, 2012) and the manufacturer's own warranty terms — we make no additional warranty beyond what the manufacturer provides, except as required by law.

8. Payment

  • Cash purchases: paid in full (or per any stated deposit/balance arrangement) directly to Outering Tours and Safaris Ltd (trading as "Stolink") through the payment channels we make available at the time of purchase.
  • Loan purchases: the deposit is paid as required by the Financing Partner; installments thereafter are owed to, and collected by, the Financing Partner — not by us.
  • All prices are in KES and inclusive of applicable Kenyan taxes unless stated otherwise.

9. Referral Program

Registered Customers may unlock a personal referral link after their first Completed referral sale and earn Commission on qualifying future sales. Full mechanics, commission rates, payout process, and anti-fraud rules are set out in the separate Referral Program Terms, which forms part of these Terms by reference.

10. Promotional communications

If you consent, we (and, in the case of imported legacy records, Kaisa Traders' existing customer relationship) may contact you with promotional offers by SMS (and in future, WhatsApp) as described in the SMS Marketing Consent Policy. Account and order-related notices are not promotional and are not subject to marketing opt-out.

11. Acceptable use

You agree not to:

  • create multiple accounts to abuse the Referral Program or promotions;
  • submit false Beneficiary, deposit, or payment information;
  • attempt to access another user's account, or any staff/admin function, without authorization;
  • use the Platform for any unlawful purpose, or in a manner that violates the Computer Misuse and Cybercrimes Act, 2018.

We may suspend or terminate your account and forfeit unpaid Commission if you breach this section.

12. Intellectual property

The Platform, its content (excluding manufacturer product images/specifications, which belong to their respective owners), and the "Stolink" name and branding are the property of Outering Tours and Safaris Ltd (trading as "Stolink") or its licensors. You may not copy, scrape, or reuse Platform content for a competing service without written permission.

13. Limitation of liability

To the maximum extent permitted by Kenyan law:

  • The Platform is provided "as is." We do not guarantee uninterrupted or error-free operation.
  • We are not liable for indirect, incidental, or consequential loss arising from your use of the Platform, except to the extent caused by our gross negligence or willful misconduct, or where liability cannot lawfully be excluded (e.g. under the Consumer Protection Act, 2012).
  • Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud.

14. Indemnity

You agree to indemnify Outering Tours and Safaris Ltd (trading as "Stolink") against claims, losses, or costs arising from your breach of these Terms, your unlawful conduct, or fraudulent Referral Program activity.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the Platform or by email before they take effect. Continued use after the effective date of a change constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of Kenya. Any dispute arising from these Terms or your use of the Platform is subject to the exclusive jurisdiction of the courts of Kenya, sitting in Nairobi, save that we encourage you to first raise any complaint with us at stolinkapp@gmail.com so we can attempt to resolve it informally.

17. General

  • Severability — if any provision of these Terms is found unenforceable, the rest remain in effect.
  • No waiver — our failure to enforce a provision is not a waiver of it.
  • Assignment — we may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign your rights without our consent.
  • Entire agreement — together with the Referral Program Terms, Privacy Policy, and SMS Marketing Consent Policy, these Terms are the entire agreement between you and us regarding the Platform.
  • Language — these Terms are provided in English, which governs in the event of any translation discrepancy.

18. Contact

Questions about these Terms: stolinkapp@gmail.com · +254 732 421 955 · P.O. Box 11068 G.P.O, Nairobi (Amani House, Outering Road, Pipeline, Embakasi)